General terms and conditions of use for The Perfume Atelier d.o.o. (hereinafter referred to as “Seller”) are as follows:
General Provisions 1.1. The Seller is The Perfume Atelier d.o.o., registered in accordance with the laws of the Republic of Serbia. 1.2. The User is any person who uses or accesses the Seller, including customers, registered users, and guests. 1.3. By using the Seller, the User confirms that they have read and understood these General Terms and Conditions of Use and agrees to them in full. 1.4. The Seller has the right to change these General Terms and Conditions of Use at any time and to publish new terms on its website. Such changes take effect immediately upon publication.
Registration and Account 2.1. The use of the Seller is permitted to everyone over 18 years of age. 2.2. The User can register on the Seller’s website and open an account, which will be linked to their email address and password. 2.3. The User guarantees to provide accurate information about themselves during registration and to maintain up-to-date information in their data. The Seller is not responsible for any damage that may arise due to incorrect information provided by the User. 2.4. The User is responsible for keeping their password secure and must not disclose it to third parties. In case of misuse of the account, the User is obliged to immediately notify the Seller.
Purchase without Registration 3.1. Customers are not required to register to make a purchase on the Seller’s website. 3.2. Customers who do not wish to register can make a purchase as guests and enter only basic information necessary for order processing. 3.3. The Seller will not store personal information of guests who make purchases without registration unless such data is necessary for order processing, or if the Customer explicitly requests that the data be saved for future orders. 3.4. The Seller shall not be liable for any damage that may arise due to incomplete or inaccurate information provided by the Customer when making a purchase without registration.
Products and Prices 5.1. The Seller offers products with a description, price, and delivery time. All prices are in Serbian dinars (RSD) and include VAT. 5.2. The Seller reserves the right to change product prices and to withdraw products from sale without prior notice. 5.3. The Seller will make every effort to display accurate information about products, including descriptions, images, prices, and availability, but does not guarantee that all information is always completely accurate, complete, or up-to-date.
Ordering and Payment 6.1. Product ordering is done through the Seller’s website. 6.2. The Customer is obliged to provide accurate information about their delivery address, contact information, and payment method when ordering products. 6.3. The Seller accepts the following payment methods: cards (VISA, MasterCard), PayPal, direct deposit to an account, and payment on delivery. 6.4. In the case of direct deposit payment, the Customer is obliged to pay the full amount within 3 days from the day of ordering the product. If the payment is not made within this period, the order will be automatically canceled. 6.5. The Seller shall not be liable for any damages that may arise from unauthorized access to the User’s account by third parties.
Complaints and Disputes 7.1. In the event that the Buyer has any complaints regarding the ordered products, the Buyer is obliged to contact the Seller within 8 days from the date of receipt of the product. 7.2. In the event of a dispute between the User and the Seller, the parties shall attempt to resolve the dispute amicably. If the dispute cannot be resolved amicably, the court in the place of business of the Seller shall have jurisdiction.
Final Provisions 9.1. The General Terms and Conditions of Use constitute a legally binding agreement between the User and the Seller. 9.2. If any provision of these General Terms and Conditions of Use is declared invalid or unenforceable, this shall not affect the validity and enforceability of the other provisions. 9.3. The law of the Republic of Serbia shall apply to the relationship between the User and the Seller. 9.4. All disputes arising from these General Terms and Conditions of Use shall be resolved by agreement, and if this is not possible, the court in the place of business of the Seller shall have jurisdiction.